Customer and People Service: How Relationships Can Differentiate Your Practice
When it comes to reaching goals everything begins and ends with relationships. The relationship between the dental staff and your patients, the relationship between dental staff and doctors, the relationships within the dental staff…you get the idea. The real competitive edge is the extent to which we care, and not because we are told to or because it says you have to in the employee manual. Trisha will discuss why you should care about every relationship, and how it makes your life at work, and at home, more enjoyable and successful.
After this course, you and your team will have improved knowledge on:
– Dealing with difficult people (Patients, coworkers, and sometimes yourself!)
– The LEAD (Lead, Evolve, Adapt, Develop) Process
– How you can move from a grind mindset to a growth mindset
– Tips when facing “busyitis” and stress